Statement Writing

	In order to maintain the interest of the client it is important to keep the momentum of the case flowing. Any delay could lead to the client becoming despondent or even wishing to cancel their claim. By instructing Pearl Legal Group to take statements on your behalf, the client is immediately contacted and the file vigorously monitored throughout, thus reducing the chance of any postponement or cancellation.
	The time saving achieved by outsourcing the arduous task of statement writing to Pearl Legal will not only reduce costs for both the client and fee earner but will also allow additional time to focus on the more complex legal issues of the claim.
	Upon making contact it is made clear to the client that we have been instructed to take a statement on behalf of their Solicitor. We fully explain the importance of the witness statement, remaining sympathetic and sensitive throughout the interview.
	Our writers investigate all aspects of the client’s claim, personal details, living conditions, medical history, inconvenience, hardship, stress and financial loss.
	Details of quantum, notice and special damages are fully investigated.
Amendments and Proof Reading
	Upon completion our team of ‘Amenders’ routinely check all white draft documents for technical errors, contradictions, exaggeration and omissions.
	Once the statement has been given the ‘green light’ the document is then forwarded to our proof reading department.
	Our proof readers are registered and accredited professionals checking each document for spelling, punctuation, word usage and clarity of expression.
	The statement is then conveniently forwarded to the individual fee earner via e-mail.
	You may be assured that our agents do not offer any legal advice to the client and remain impartial during the whole process.
	As we are only paid for the successful delivery of a statement the initial investigation process is carried out irrespective of the final outcome without charge. Consequently saving the practice unnecessary expenditure.
	We maintain a close working partnership with your firm and employees enabling our company to provide client statements of the highest standard.

Client Management and Claim Validation

	The level of client management provided is tailored to suite the requirements of each individual law practice.
	One of the key services that both fee earners and clients appreciate is our ‘Legal Line’ call centre facility. This gives clients access to an additional contact number as well as easing the pressure on your own receptionist.
	We go to great lengths in locating the client thus reducing the amount of time wasted by your employees chasing clients that could potentially have their files closed.
	Once contact has been made we are able to identify early on in the process any change in circumstance regarding the claim.
	All new information is immediately passed onto the acting fee earner by correspondence, phone or e-mail.

Digital Dictation Document Management

	The recent advances in digital dictation software have significantly changed the way in which transcription typing can now be carried out.
	The need for in house legal secretaries will always be required however rather than employing and maintaining a cumbersome in house typing pool it is far more efficient to outsource this process to our own team of highly skilled legal secretaries.
	Dictation is carried out as before using a hand held digital recorder. The digital recording is then e-mailed to Pearl Legal whereupon the recording is transcribed and returned within 24 hours in an agreed House Style or specific format as requested by the individual fee earner.
	For more urgent documents we can turn around typed documents in a matter of hours.
	With the introduction of fixed fees for pre issue claims it is now essential to employ an office system that remains efficient and accountable at all times.